Phoenix Sun Hotel, Bodrum

The hotel offers a basic room that may not match the initial booking, with some issues like lack of air conditioning at times but overall adequate. Room servicing can be delayed but improved with follow-ups. Service has its ups and downs, with quick room changes but incidents of mishandling money. The location is vibrant with activities but suffers from some cleanliness issues. The dining options are decent with some variations. Facilities are satisfactory.

The hotel rooms were in dire need of proper maintenance, with multiple issues like a sewage smell, water leakage, and electrical hazards. Despite the challenging room conditions, the distance from the reception was manageable. The service was satisfactory with understanding staff and a friendly attitude, especially towards elderly guests. The location featured enjoyable music and activities but had cleanliness issues and language barriers. The dining included typical Turkish and Mediterranean dishes, though nearby restaurants offered better options. The facilities were lacking in maintenance and upkeep.

The room was not serviced for 5 days, only after insisting multiple times at the reception. The room was basic and small, not the one I had paid for during booking, located above a supermarket on a main road. Service can be rude at times, but the staff is friendly except for management. Location has great music all day and offers various pool activities, but the area may be noisy. Dining options are diverse, including Turkish and Mediterranean dishes, but some areas are full of rubbish.

The hotel was a bit of a mixed bag for us. The rooms were initially a disappointment, being far from reception and having some maintenance issues, but improved over time. The service was a hit with friendly staff overall, though there were some unprofessional encounters. The location was lively and convenient, with some minor quirks. The dining experience had its ups and downs, with some pleasant surprises. The facilities offered had their merits but room for improvement.

The hotel has some cleanliness issues in the rooms and the smell of raw sewage was unpleasant, with water from the toilet on the floor and hanging plug sockets. However, the reception area was cleaner and more acceptable. Service was lacking, with limited or no English spoken, and there were concerns about staff behavior. On the bright side, the location offered great music all day and enjoyable pool activities, though there were occasional unpleasant smells. Dining options were not outstanding, but there were convenient restaurant choices nearby.